Terms of Service

Last updated: October 2025

Welcome to www.einstronic.com (“the Site”), operated by Einstronic Enterprise Sdn Bhd (Company No. 202201039389 / 1485086-M), a company registered in Malaysia.

By accessing or using our website, you agree to be bound by these Terms of Service (“Terms”). Please read them carefully before using the Site. If you do not agree with any of these Terms, you should discontinue use immediately.

1. General Information

This Site is operated by Einstronic Enterprise Sdn Bhd, referred to in this document as “Einstronic,” “we,” “us,” or “our.”
Our registered business address is located in Sabah, Malaysia.

We offer this website, including all information, tools, and services available from this Site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

2. Use of the Website

By using this Site, you represent that you are at least 18 years old or have obtained consent from a parent or guardian.
You agree not to use our products or services for any illegal or unauthorized purpose, and you must not violate any laws in your jurisdiction (including copyright laws).

You agree not to:

  • Attempt to gain unauthorized access to the Site or any related systems.

  • Use automated tools (e.g., bots, scrapers) to access or collect data from our website.

  • Post or transmit harmful or malicious code.

3. Account Registration

To place an order or access certain features, you may be required to create an account.
You agree to:

  • Provide accurate, current, and complete information.

  • Keep your login credentials secure.

  • Accept responsibility for all activities that occur under your account.

We reserve the right to suspend or terminate any account that violates these Terms or is involved in fraudulent activity.

4. Products and Services

All products listed on our website are subject to availability.
We reserve the right to:

  • Discontinue or modify products at any time without notice.

  • Limit the quantities of any product or service offered.

  • Refuse any order at our discretion.

We make every effort to display product information accurately; however, we cannot guarantee that product descriptions or images are error-free.

5. Pricing and Payment

All prices displayed on our website are in Malaysian Ringgit (MYR) unless otherwise stated.
We reserve the right to change prices at any time without prior notice.

Payments are processed securely via our integrated online payment gateway. By placing an order, you confirm that:

  • The payment information you provide is accurate and authorized.

  • You agree to pay all applicable charges, including shipping and taxes (if any).

6. Refunds and Returns

We accept refund or return requests on a case-by-case basis.
If you encounter an issue with your order, please contact us via email or WhatsApp within a reasonable timeframe after receiving your item.

All returns must:

  • Be approved by our support team before shipping back.

  • Include proof of purchase.

  • Be unused and in original condition (unless defective on arrival).

Shipping costs for returns are generally borne by the buyer unless the product is proven defective or incorrectly delivered.

7. User Data and Privacy

We collect limited personal data — specifically your name and email address — to manage orders, provide customer support, and improve user experience.

We also use Google Analytics to understand website traffic and usage patterns.

By using this Site, you consent to the collection and processing of your personal data in accordance with the Personal Data Protection Act (PDPA) 2010 (Malaysia).
For full details, please refer to our [Privacy Policy], which forms part of these Terms.

8. Intellectual Property

All content on this Site — including text, images, graphics, product listings, and logos — is the property of Einstronic Enterprise Sdn Bhd and is protected by Malaysian copyright and trademark laws.

You may not reproduce, distribute, modify, or use any content without our express written permission.

9. Third-Party Services

We may use third-party tools or services (e.g., Google Analytics, payment gateways) to enhance our operations.
We are not responsible for the privacy practices or terms of these third-party providers, and users are encouraged to review their policies before engagement.

10. Limitation of Liability

To the fullest extent permitted by law, Einstronic Enterprise Sdn Bhd shall not be liable for any direct, indirect, incidental, or consequential damages resulting from:

  • The use or inability to use our website or services;

  • Unauthorized access to your data;

  • Errors or omissions in any content.

Our total liability shall in no case exceed the amount you paid for the product or service.

11. Termination

We may suspend or terminate your account and access to the Site if you violate these Terms or engage in activities that may harm our business or users.

Upon termination, your right to use the Site ceases immediately.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of Malaysia, and any disputes shall be subject to the exclusive jurisdiction of the courts in Sabah, Malaysia.

13. Contact Information

For questions about these Terms or related matters, please contact us at:
📧 einstronics@gmail.com

14. Changes to Terms of Service

We reserve the right to update or modify these Terms at any time. Updates will be posted on this page, and the “Last Updated” date will be revised accordingly.
Your continued use of the Site constitutes acceptance of any changes.